The City – Nagpur
The 3rd largest city & winter capital of Maharashtra state, Nagpur is India’s loath largest city with a population of over 2.5 million people. It became the first city of its size in the country to outsource its water supply to a private operator under the PPP model for 25 years.
The one big objective was to provide l00% safe drinking water 24×7 to l00% of the population including the slum-dwellers within 5 years. The second major objective was to reduce Non Revenue Water below 25% in 10 years time.
The contract was awarded to Orange City Water Limited — a 50:50 joint venture SPV company incorporated with equal equity stake of Vishvaraj Environment Pvt. Ltd. and Veolia Water of France.
The Private entity to bring in 3o% of the investment of the estimated project cost, 70% to be the Public entity’s contribution under MN URM + l00% escalation. The project to be operative for 25 years of O&M inclusive of 5 years of capital rehabilitation.
The project covers management of the entire water cycle from production, treatment (657 MLD), transport (2100 Kms of network), storage and delivery to the last point of usage i.e. the customers tap. This involves replacement of more than 3,00,00 house service connections, rehabilitation of treatment facilities, service reservoirs and pipeline.
Every household including slums to get individual continuous piped water supply connection.
24×7 Call center for customer grievances, Photo billing, Online billing and Customer service center open on all 7 days of week.