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Nagpur 24 X 7

Nagpur 24x7-VIL-India

The Project

The City – Nagpur
The 3rd largest city & winter capital of Maharashtra state, Nagpur is India’s loath largest city with a population of over 2.5 million people. It became the first city of its size in the country to outsource its water supply to a private operator under the PPP model for 25 years.

The Objective
The one big objective was to provide l00% safe drinking water 24×7 to l00% of the population including the slum-dwellers within 5 years. The second major objective was to reduce Non Revenue Water below 25% in 10 years time.

The Company
The contract was awarded to Orange City Water Limited — a 50:50 joint venture SPV company incorporated with equal equity stake of Vishvaraj Environment Pvt. Ltd. and Veolia Water of France.

The Project
The Private entity to bring in 3o% of the investment of the estimated project cost, 70% to be the Public entity’s contribution under MN URM + l00% escalation. The project to be operative for 25 years of O&M inclusive of 5 years of capital rehabilitation.

The Scope
The project covers management of the entire water cycle from production, treatment (657 MLD), transport (2100 Kms of network), storage and delivery to the last point of usage i.e. the customers tap. This involves replacement of more than 3,00,00 house service connections, rehabilitation of treatment facilities, service reservoirs and pipeline.

Social Inclusiveness
Every household including slums to get individual continuous piped water supply connection.

Customer-centric Approach
24×7 Call center for customer grievances, Photo billing, Online billing and Customer service center open on all 7 days of week.

Performance

By the end of 3 years, Total 10,51,849 Citizens significantly benefitted
Under Rehabilitation: 480.00 km Pipe line laid; 96,059 Connections replaced

Orange City Water Pvt Ltd

On-boarding of People – Key to success

Involving people and to see their problems from their point view, is a key factor for the sustainable development in Water Sector especially through PPP. Therefore the concept of Citizen Engagement came into existence through various platforms. We are giving emphasis on communicating with all stakeholders for all our projects in water sector.

Mohalla Meetings
Meetings are organized to educate people for metered connection, consumption control and how to manage our water bill.

My City My Water Initiative
Students are sensitized for water conservation and then they spread their learning with their family and society.

SHG Awareness
By involving Self Help Group Women, we are joining hands together for delivering mass rnessages among the community dwellers.

NGO Networking
Approach to various NGOs is proving a crucial driver for Social Engagement regarding water, a resource to which they are sentimentally connected.